Terms & Conditions

Terms & Conditions

Welcome to ZogGems.com. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use our website.

ZogGems.com is operated in Japan, and all transactions, policies, and legal matters are governed by Japanese law.

1. Definitions

  • “Website” refers to ZogGems.com and its services.
  • “We,” “Us,” and “Our” refer to ZogGems.com and its operators.
  • “You” and “Customer” refer to any person using our website.
  • “Products” refer to gemstones, jewelry, and related items sold on our website.

2. Eligibility & Account Registration

  • You must be at least 18 years old to make a purchase.
  • Providing false or misleading information during account registration is prohibited.
  • You are responsible for maintaining the confidentiality of your account credentials.

3. Product Information & Pricing

  • We strive to provide accurate descriptions and images of our gemstones, but slight variations in color, size, or appearance may occur.
  • All prices are displayed in Japanese Yen (JPY) unless otherwise stated.
  • Prices are subject to change without prior notice.

4. Orders & Payment

  • Orders are processed only after full payment is received.
  • We accept payments through credit/debit cards, PayPal, and bank transfers.
  • If your payment fails or is suspected of fraud, we reserve the right to cancel your order.
  • International customers are responsible for any currency conversion fees or bank charges.

5. Shipping & Delivery

  • We ship worldwide from Japan using trusted courier services.
  • Shipping times vary based on location; estimated delivery dates are provided at checkout.
  • Any customs duties, taxes, or import fees imposed by your country are your responsibility.
  • We are not liable for delays caused by customs, natural disasters, or unforeseen circumstances.

6. Returns & Refunds

  • Our Refund and Returns Policy applies to all purchases.
  • Items must be returned within 7 days of delivery in original condition with packaging.
  • Custom or engraved jewelry and final sale items are non-refundable.
  • Refunds are processed within 5-7 business days after receiving and inspecting the returned item.

7. Intellectual Property Rights

  • All content on ZogGems.com, including images, logos, text, and designs, is our intellectual property.
  • You may not copy, reproduce, or distribute any content without our written permission.

8. Prohibited Activities

You agree NOT to:

❌ Use our website for fraudulent or illegal activities.
❌ Tamper with website security or attempt unauthorized access.
❌ Disrupt or interfere with website operations.
❌ Use false information when making purchases.

Violating these terms may result in account suspension, legal action, or order cancellation.

9. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages related to the use of our website or products.
  • We do not guarantee uninterrupted, error-free service, and we may modify or discontinue services at any time.

10. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by the laws of Japan.
  • Any disputes will be settled through negotiation first. If unresolved, they will be referred to the courts of Tokyo, Japan.

11. Changes to Terms & Conditions

We may update these Terms & Conditions at any time. Changes will be effective upon posting on our website. Your continued use of the website constitutes acceptance of any modifications.

12. Contact Information

If you have any questions regarding these Terms & Conditions, you can contact us:

📧 Email: [Insert Email]
📞 Phone: [Insert Contact Number]
📍 Address: [Insert Business Address, Japan]

Thank you for choosing ZogGems.com! We appreciate your trust and look forward to serving you with authentic gemstones and excellent service.

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