Easy Returns & Exchanges – Hassle-Free Shopping at ZOG Gems
At ZOG Gems, we want you to shop with complete confidence. If you are not entirely satisfied with your purchase, we offer a simple, hassle-free returns and exchange policy to ensure your peace of mind.
Our Commitment to Customer Satisfaction
We take great pride in the authenticity, quality, and craftsmanship of our gemstones. However, if your order isn’t what you expected, we are here to help with a smooth return or exchange process.
Return & Exchange Policy
1. Eligibility for Returns & Exchanges
- Items must be returned within 14 days of delivery.
- The gemstone must be unused, undamaged, and in its original packaging with all accompanying certificates.
- Custom or engraved orders are non-refundable unless there is a manufacturing defect.
2. How to Initiate a Return or Exchange
- Contact Us – Email our support team at [Your Contact Email] with your order number and reason for return.
- Receive Return Instructions – We will provide you with a return authorization and shipping details.
- Ship the Item Back – Securely package the gemstone and send it back via a trackable and insured shipping method.
- Inspection & Refund Processing – Once we receive the item and verify its condition, we will process your refund or exchange within 5-7 business days.
3. Refund Details
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part.
- If you prefer, you can exchange the item for another gemstone of equal or higher value (with the difference paid by the customer).
4. Defective or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a free replacement or full refund and cover the return shipping cost.
Our Guarantee
At ZOG Gems, we are committed to ensuring your satisfaction with every purchase. Our easy returns and exchanges policy is designed to give you peace of mind when investing in our premium gemstones.
For assistance, reach out to us at [Your Contact Email].
ZOG Gems – Authentic, Reliable, and Customer-Focused Gemstone Shopping.